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Updates
Fee Change Notice
Paper Bill Fee:
In our commitment to eco-friendly business practices, we encourage you to go paperless and enroll with e-billing. By receiving your Viya statements electronically, you will help minimize waste and also receive your bill faster, conveniently to your inbox and/or WhatsApp. Effective July 1st, customers who utilize paper billing will be charged a $5/month processing fee for printing. Call, visit in-store, or login to your account online to opt-in for e-delivery of your statement and help to protect and preserve our natural resources.
Failure to Pay:
Effective July 1st, failure to pay your Viya bill by the due date will incur a $3 late fee.
Mobile Rates Increase
Effective June 1st, we will be implementing a rate increase on select mobile services. Our postpaid Basic Plan will increase by $10/month, while our prepaid Home Abroad and Home Abroad Plus plans, as well as Affinity Main and Affinity Add-A-Line plans will increase by $5/month. These adjustments are necessary to ensure that we continue to invest in enhancements that deliver the best mobile experience in the USVI.
ViFiber New Speeds
Viya has made some significant investments in our network, which have
enabled the technical teams to continue the task of ensuring that network
components are constantly modernized and are at the forefront of
technology,
New Viya Link
Viya Link is a powerful router that provides next-generation speed over a cellular connection. Perfect for internet on the go or at home.
- Seamless Switchover: If the power goes out you’ll stay connected, automatically.
- Wi-Fi 6 Capacity + Remote Management Enjoy HD Streaming, high performance gaming and video calling on multiple devices without impacting speed or reliability.
- Work From Anywhere: Enjoy a fast, reliable and secure connection on-the-go.
Roaming Increased
- On our website users now can find all our roaming service details. Click Here
- Roaming customers on the Home and Abroad plan upgrade to 20gigs.
- Customers on the $40 plan get 10gigs.
Promotion for h2o, boost & GenMobile Customers
Limited Time Offer.
Terms and Conditions apply. Offer valid for prepaid plans only. Cannot be combined with any other prepaid offer. Eligible customers must bring their own device. Customer must top up 3 months consecutively to receive the next month free. Free months are 4, 8 and 12.
ACP Program
- The Affordable Connectivity Program is a FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare, and more.
- Customers may be eligible for FREE services if the customers qualify. Click here for more information.
Internet
Bundles Updated
We updated our Bundles with the new ViFiber Speeds:
Family Bundle – $135/mo
55 mbps – Internet
Flex Pack – TV+
Family Pro Bundle – $160/mo
75 mbps – Internet
Expanded Pack – TV+
Performance Bundle – $235/mo
150 mbps – Internet
Expanded Pack – TV+
2 Pods – WiFi+
75Gb – MiFi
Performance Bundle – $305/mo
300 mbps – Internet
Performace Pack – TV+
2 Pods – WiFi+
75Gb – MiFi
ViFiber 3 Mo Free
- If customer is already on the $49.95 plan or even if they are with the competition, they only need to show a receipt and be upgraded to 25mbps for $49.95.
- Offer for 3months free is for month 1,2 , and 12 is only for new customers
- The 25MB, 49.99 plan is for qualified customers
- Existing customers can increase there speeds to 3X what they have now, and can call the customer service number (put number in) and do it over the phone, it is immediate and it’s at no extra charge
CPE Unit
- Larger MiFi, allows service for phone and internet) same price range as regular MiFi
TV
Android TV
- Tv+ is about to get a new look, the Android Tv box is on the way.
- Customers who sign up for TV+ will have access to the companion app, where they can watch live tv, recorded programs and order video on demand. Available on Google Play and App Store.
Channels Update
3 – new channels added to Spanish Package:
- 376 Cine Premium – 24 hour Hollywood movies channel without commercial breaks.
- 377 Mimusica Reggaeton – Music channel dedicated to reggaeton and upcoming artists.
- 378 Mimusica Hits – Top music hits.
Magnolia Network Channel 185 – Moved from Variety to Expanded. Chip and Joanna Gaines along with Discovery Networks presents a personality-based lifestyle programs related to topics such as home construction, renovation, and cuisine.
Business
Cyber Security Expo
- Viya held a breakfast conference where industry experts spoke on all the latest technology developments that Viya offers to accelerate their business goals.
New Nudge
The new viya business solutions nudge allow your business to be more efficient and secure with advanced communications.
- Secure
- Productivity
- Efficiency
- Group Communication
- Integrated Dispatch
Perfect forUtilities, Hospitality, First Responders, Construction, Distribution & Delivery.
Entrepreneur Plan
- Get Internet 100/35 mbps + Unlimited Nationwide, Talk, Text and Data + Samsung Smartphone.
- 1 Line $119/mo
2 Lines $149/mo
3 Lines $179/mo
4 Lines $209/mo
Company
E-Bill is Here
We want to improve our costumer experience, that’s why starting October 1/2022, we will deliver the Viya bill to the costumer Email, so they can have access whenever they want, just by accessing Viya Account.
Viya Newsletter
- Stay updated with our company news, events, birthdays, collaborations and more.
- Discover the last version. Click Here
Employee Discount
- $1000 credit towards the purchase of a phone