ViFiber Biz is Viya’s brand for business internet connectivity delivered over fiber in the territory to businesses. ViFiber Biz offers superior speed, higher bandwidth, reliability, and future-readiness improving efficiencies, productivity, and connectivity. 

You asked.  

We Delivered.  

Due to the consistent demands for increased internet speeds, we are consistently making investments to future-proof and ensure that our core network offers the most reliable and resilient options to meet Business’ demands for staying connected. With ViFiber Biz internet, small business owners can improve efficiencies, productivity, and connectivity.

Viya has invested in a deep fiber build post the 2017 hurricanes and invested in optimization over the past two years to deliver fiber at the curb which in turn gives us the ability to easily provide fiber services to any premises in the territory. 

Over the last two years, Viya’s teams had the opportunity to see the full capabilities and stress-test the core network, especially as many businesses relied more on eCommerce and other cloud-based applications to become more agile. The results indicate that the network readily and reliably supports the increased demands. This has given our Technical and Operations teams the confidence to execute minimum 3 X speed increases – a first for the Virgin Islands. 

No. There are no steps required from customers, as Business customers have been included in this free upgrade.

Yes, increased 3X the original speed delivered to the valued business customers. ViFiber Biz will allow us to offer you a myriad of new services which will run seamlessly with ViFiber Biz speeds. Please ensure that you have opted in, to be in the know first about the new bundles that will bring MORE value and convenience. 

Existing internet customers have been upgraded to a minimum of 3X the original speed tier at no additional charge. You will see the new description and speed on your bill, but you will pay the same amount each month that you have been paying. There is no additional charge for this upgrade. 

With your upgrade you will now get a minimum of three times the speed, which means that your internet experience will be better than ever before for the same rate that you are paying now. If you are experiencing challenges with your service, please contact toll free, our dedicated Business Number 833-Viya-Biz/ [833] 849-2249 to verify that you have the latest equipment.  If you do not have most up-to-date equipment, we will work to ensure your equipment is updated. With less downtime, faster speeds, and a reliable connection, you can get work done better and faster with business fiber internet. 

No. Your new speed is permanent and will not expire.

Our internet speeds have been designed to meet the growing needs of our customers, especially in a more connected world. We have changed our plans and upgraded our speed profiles to give more value, therefore, the previous plans are no longer available. This upgrade has reduced the price per megabyte by 320% to give you a better online experience.  Now, employees can send emails faster, send files faster, download large attachments and upload information faster than the speed you initially signed up for – all at no additional charge.  

You will now have a faster internet experience than before. You will be able to send emails faster, send files faster, download large attachments and upload information faster – all at no additional cost to you!

You will now have a faster internet experience than before. You will be able to send emails faster, send files faster, download large attachments and upload information quickly faster – all at no additional cost to you!  

This upgrade will NOT affect your bundle or the price of your bundle.  You will see the new upgraded speed and plan descriptions on your bill, but you will pay the same amount each month that you have been paying.  

Follow these steps to resolve a problem with your ViFiber Biz connection which appears to be performing slowly:   

1. Reboot your router and equipment. See how to do it HERE 
2. Check your speed HERE
3. If you are still experiencing service issues, please call our toll free dedicated Business Customer hotline 833- Viya-Biz/ [833] 849-2249.  

1. Reboot your router and equipment. See how to do it HERE 
2. Check your speed HERE
3. If you are still experiencing service issues, please call toll free the dedicated Business Customer hotline 833- Viya-Biz/ [833] 849-2249.  

Yes, upload speeds have indeed been upgraded as well and will vary depending on the speed tier you are subscribed to. You will enjoy upload of 35Mbps for your business.