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Viya is the largest telecommunications provider located in the U.S. Virgin Islands (USVI), providing a full suite of telecommunications and entertainment services. Viya’s family of services, for both the business and residential markets, include wireline and wireless voice service, fixed and mobile broadband and cable television service offered over a hybrid fiber-coaxial wireline network and a state-of-the-art 4G LTE wireless network serving St. Croix, St. Thomas, and St. John. Viya is part of ATN International (ATN) is a publicly traded telecommunications company headquartered in Beverly, Massachusetts. It operates digital wireless, wireline, and both terrestrial and submarine fiber optic networks, serving markets that are geographically separated and technically challenging, such as the plains, deserts, and mountainous areas of the United States. Viya, formerly innovative, has been part of the USVI culture for over 60 years as the Company morphed into more than a provider of service by offering solutions for residential and business customers. Viya delivers exceptional benefits to their customers, including multi- service bundle discounts; custom solutions for many of their business and government clients; convenient, one stop customer service through their integrated billing and service centers.

Our Networks

Broadband Internet Network:
Viya’s Internet and data network are engineered for multiple diverse routes and switches in-bound and out-bound from the territory from various interconnection points to provide fault-tolerant and resilient connections to maintain traffic flow and service in emergency conditions.

Viya has the network capability to provide a 100% fiber-based solution that is scalable to bandwidths of 1Gbps to most business areas in the USVI. Viya’s network design with fault-tolerant and provide the necessary self-healing resiliency to process customer telecommunication needs in a network-affecting emergency (Network Resiliency and Redundancy)

Viya operates both wireline and a wireless network. While these networks are independent of each other, they provide critical redundancy capabilities that are unique in the Virgin Islands. Viya core network is fully redundant due to buried fiber facility to all of our core sites; multiple off-island and inter-island connections. Viya provides backup to all of our CO’s and core facilities. Our main facilities in both STT/STJ and STX are equipped with the secondary back, hence we have two layers of backup power in case of extended power failures.

Network Capacity:
The Viya core network is fully redundant, with multiple off-island and inter-island connections with over 100GB of capacity. Viya deploys a ring topology to connect all of its central offices. Viya’s central offices have dual-core routers and switches to provide layer2 and layer3 redundancy. Further, Viya’s network consists primarily of fiber, including its entire 900-mile middle-mile network, buried most of the time.

Viya’s network consists of more buried miles of fiber than any other network in the USVI. Additionally, Viya provides public WIFI access to over 15 serving areas in the USVI.

Wireless Network:
Superior 3G/4G/LTE Coverage

Viya has invested in constructing a mobile network that provides the best nationwide coverage, with over 50 sites on the three (3) Islands; Viya has the most comprehensive indoor and outdoor coverage footprint in the USVI.

Faster Throughout
Viya mobile network offers the fastest internet speeds to mobile users and our MiFi service leverages our superior 4G network to deliver fixed or on-the-go personal WiFi access.

Local Core Network increased resilience
With our core network in St. Thomas, Viya is the only mobile operator in the territory that has the capability to continue to deliver voice service in the event that international connectivity is interrupted. Our competitor’s core networks are located stateside, which means that their USVI network would be completely isolated if international links fail.

Video (TV):
One major advantage to Viya’s new TV+ platform is that there are multiple delivery methods. Unlike satellite or streaming services, customers have three different options to receive Viya’s TV+. The service can be received streaming the TV+ app mobile device, on computers using Viya’s web client, or on our advanced set-top box on our HFC distribution plant. Other options that will eventually be available for customers to receive TV+ are our IPTV service delivery and OTT service delivery to our set-top boxes.

Viya is the only provider delivering these one-of-a-kind TV and video services through the Virgin Islands. The quality of these TV services is next to none and delivers video and streaming service at the highest quality available.

Reliability:
Compared to direct-to-home satellite services, cable television is especially stable. Due to the small size of the direct-to-home satellite dishes they can lose signal during serious and in some instances minor rainstorms.

Live Major sports events:
Streaming services are good, but you will not find live sporting events such as the Super Bowl, NBA finals, Cricket, or the Olympic Games on there. If you are a sports fan, you will want at least a basic cable or package to watch your favorite teams and sports that Viya TV+ offers.

Although you might be able to view the highlights online or watch the game later, you will not be able to experience the excitement of watching it live. While you may be able to find live streams of sports where you live, this isn’t an option for many.

Telephone:
Our telephony network comprises two class-5 Soft switches, one on each island with connections to interexchange carriers. We maintain links with multiple access tandem switches to handle direct trunk outages and overflow to create a high redundancy level and resiliency.

Our Locations

St. Thomas
St. Croix
St. John