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Viya is committed to helping our island recover.

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Internet, TV & Phone Service Restoration Status

Get the latest updates on progress in your area.

Nodes connect all of the private residences and businesses in your estate to the internet. During the restoration process, nodes must be restored before the connection to your home or business can be completed. The nodes listed below provide Internet, TV and phone service to your estate. Nodes are colored by which PHASE of the Restoration Process they are in as outlined above. If you have trouble identifying which node you are located in please contact Viya Customer Service at 340-777-VIYA (8492) and they will be able to inform you. * Information subject to change.

Restoration Process

Toggle each phase for detailed information on the restoration process.

The following steps are currently taking place across the Territory:

Phase1 Step1

Removing and cleaning up equipment and lines from broken poles.

Phase1 Step2

Raising lines and rettaching equipment onto the poles after they are set.

Phase1 Step3

Splicing and repairing all coax and fiber-optic cables.

Phase1 Step4

Certifing network performance so that it meets all proper specifications.

What is a Node?

A node is an area connected by the same fiber-optic converter. It recognizes, processes and forwards data over coax to your home or business. Viya has over 250 nodes across the territory. Continue scrolling to find yours.

Depending on damage, some nodes will be ready before others. As soon as your node is ready we will release an update in the media. You can check the status of your node any time by using the restoration status tool below.

plug

Once your node has reached Phase Two, please make sure your Cable box and / or modem is connected and plugged into a power outlet.

A team will be dispatched to the node to complete the following steps:

phase2 step1

This team will go to every current customer’s physical address to replace or repair any bad 'drops'. (the wire and equipment connecting the pole to your home or business).

phase2 step2

Provided Viya is able to access the exterior of your premises, you will not need to be present for this installation.

phase2 step3

As 'drops' are replaced MOST customers should automatically see their previous service(s) restored.

While most customers will see their services come on right away, some may not. This will be most likely due to the need for repairs in the home or business.

If your service
is activated.

Service on

Viya will do a final test on your line, end-to-end to ensure it is working properly.

Service on

Your account will be activated to the packages and rates you received prior to the hurricanes.

Viya will complete the restoration by resuming your billing.

If your service is not activated.

Service on

You most likely need repairs done to your equipment / wiring within the home or business.

Service on

If you are not home or at the business, Viya will leave behind a tag, letting you know to call Viya and set up an appointment for a home or office visit.

Service on

Viya will come at your appointment time and make the necessary repairs to the primary outlet within your home or business.

Find Your Estate

Don't know your estate? View the map to help find your closest node. If you know your estate, enter it below to get the current status of the node(s) in your area.

St. Thomas nodes
St. Croix nodes
St. John nodes

Know your estate?

Step 1 What island do you live on?

Step 2 What estate is your primary residence or business located in?

St. John information
coming soon.

Restoration Status

Free Public WiFi

Viya has set up Viya-Fi Free WiFi Hotspots in central areas across St. Thomas, St. John and St. Croix. Below is a list of locations. Search for and connect to the VIYA-FI_FREE_ACCESS public network. No password is required.

St. Thomas Wifi Maps
St. Thomas Wifi Maps
St. Thomas Wifi Maps

WiFi Locations

Frederiksted
Facing Waterfront
Frederiksted
King Street
Verne I. Richards Veteran Memorial Park
Strand St., Frederiksted
Henry E. Rohlsen Airport
Christiansted
Plaza Extra East
Queen Mary Hwy, Christiansted
Plaza Extra West
14 Plessen, Frederiksted (by front door)
Government House
Christiansted Bypass at King Cross St., Christiansted (at security gate)
VITEMA
King St & King Cross St, Christiansted (2nd Floor)
Cost U Less
4300 Sion Farm, Christiansted
Laundry Time, Laundromat
2019 Mt Welcome Rd, Christiansted
Ancilmo D. Marshall Command Center, VIPD
Richmond, Christiansted
Viya Customer Experience Center
4006 Estate Diamond, Christiansted

WiFi Locations

Tutu Park Mall
Tutu Park
Tap & Still
Redhook
Cyril E. King Aiport
Airport Rd., Charlotte Amalie West
GERS Building
3438 Kronprindsens Gade
Viya Charam Building
3438 Kronprindsens Gade, Behind GERS Building
Crown Bay Marina
Crown Bay
Yacht Haven Grande
Long Bay Rd, Charlotte Amalie
Havensight
Buccaneer Mall
Havensight
Port of Sale
Viya Customer Experience Center
Across from Tutu Park Mall (available only during business hours)
Redhook — Moe's Supermarket
Faceing Ferry Dock and Facing Parking Lot
Redhook — AYH
Molly Malone's & Caribbean Saloon

WiFi Locations

Cruz Bay
Pastory Area
Alcatel MiFi
Alcatel LinkZone Mobile Data Hotspot
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Mobile Internet Solution

MiFi Hotspot Devices

Viya has aimed to provide interim Internet Service to ALL of our Internet customers across all three islands until your wired service can be restored. We have taken time and care to develop new, temporary ‘Restoration Mobile Data Plans’ for Viya-Connect mobile hotspot devices (MiFis) on our new 4G LTE Network. We have a new, convenient appointment tool to help you sign-up in advance for this service. You will need a current Viya Internet account number to schedule an appointment.

Sign Up Now

Frequently Asked Questions

A node is an area connected by the same fiber optic converter. It recognizes, processes and forwards data over coax to your home or business. Viya has over 250 nodes across the Territory. Restoration takes place by node. When a node is activated it sends a connection for Cable, Telephone and/or Internet to all customers attached to that node.

Please visit www.viya.vi/restoration to locate what node you are in based on the Estate you live in. Please note that nodes and Estates do not share the same borders so this information will be a general guide. Some nodes contain several Estates or an Estate might include several different nodes. Make sure to reference the map to help determine where your particular physical address is located.

Viya has just ramped up the Restoration process with an addition of over 160 crews and over 100 trucks. Viya anticipates being approximately 80% complete by the end of February. Please visit our restoration site: www.viya.vi/restoration to learn how far along your area is in the process. Timing of completion might depend on number of customers within the node and the extent of the damage.

The time it takes for a Node to move from one Phase to the next depends on the size of the node, the damage within it, and how many customers it serves. Viya will be restoring numerous nodes at the same time. Once 75% of the fiber servicing the node is restored (Phase 2), the node will be activated and enter into Phase 3. This involves a visit to EVERY physical address in that area. Our contracted crews are trained to move through this process rapidly but the timing can vary. Phase 3 does NOT mean ALL services are completely restored in the Node. Phase 3 could take a few days or longer, assuming the wiring and equipment inside your home/business is in-tact. Please note that during 'Phase 3' your service might temporarily be intermittent as we test and certify the line to make sure it is working optimally. Billing will not resume until your service is confirmed as functioning optimally end-to-end on the correct plan(s) and/or package(s).

No, you should not need an appointment to have your service restored. Once the fiber backbone in your area is 75% complete we will activate service. Our contract team will then visit your physical address to replace/repair/test your ‘drop’ (the final line and equipment that connects the exterior of your home/business to the network). This should be able to be completed without you being present. However, if Viya determines that we need to make further repairs INSIDE the home/business or cannot access your home/business’ exterior, an appointment will be necessary. Viya will leave behind a door tag that will instruct you to call and schedule an appointment for further repair.

Once the fiber backbone in your area is 75% complete we will activate service. Our contract team will then visit your physical address to replace/repair/test your ‘drop’ (the final line and equipment that connects the exterior of your home/business to the network). This should be able to be completed without you being present. However, if Viya determines that we need to make further repairs INSIDE the home/business or cannot access your home/business’ exterior, an appointment will be necessary. Viya will leave behind a door tag that will instruct you to call and schedule an appointment for further repair.

Once the fiber backbone in your area is 75% complete we will activate service. Our contract team will then visit your physical address to replace/repair/test your ‘drop’ (the final line and equipment that connects the exterior of your home/business to the network). This should be able to be completed without you being present. However, if Viya determines that we need to make further repairs INSIDE the home/business or cannot access your home/business’ exterior, an appointment will be necessary. Viya will leave behind a door tag that will instruct you to call and schedule an appointment for further repair.

Viya determines that we need to make further repairs INSIDE the home/business or cannot access your home/business’ exterior, an appointment will be necessary. Viya will leave behind a door tag that will instruct you to call and schedule an appointment for further repair.

If Viya determines you need an appointment to repair service within your home or business the initial appointment itself will not be charged to the customer. Viya will also make necessary repairs to the FIRST outlet within your home or business. If you would like an outlet moved, numerous outlets serviced or other inside wiring not directly required to restore service to the first outlet than extra charges may incur. The Viya installer can discuss this with you during your appointment. It is deemed that the Cable Box and/or Cable modem was in-fact damaged due to the Hurricanes Viya will not charge you for replacement of the equipment. However if it is determined that a Cable Box has been damaged due to misuse by the customer, additional charges may be incurred.

All wired services - Cable, Telephone and Internet - should come on during Phase 3 of restoration. If Cable TV does not come on at the same time as your Internet and/or Telephone service the Cable box MAY be defective or it may not be properly connected. When your area enters into Phase 2 of restoration please make sure ALL Viya boxes are plugged into working electrical outlets and turned on. Viya will be able to identify if there is an issue with your Cable service and will notify you if an appointment with a technician or equipment replacement is necessary.

Not unless requested by a Viya employee or contractor. If Viya determines we need to make repairs within your home or business, we will assess the state of your equipment at this time. Viya should have replacement equipment stocked inside the truck to make any necessary equipment change. If however, the Viya installer does not have the necessary change of equipment on-hand you may be given the option of either exchanging it at a Customer Experience Center near you or scheduling a second appointment.

All plans and pricing will automatically resume as they were before the Hurricanes once you are activated. There will be no immediate changes to plans or pricing made by Viya. Please call Viya Customer Service at 777-VIYA (8492) if you would like to make adjustments to the plans or services you wish to receive going forward.

All plans and pricing will automatically resume as they were before the Hurricanes once you are activated. There will be no immediate changes to plans or pricing made by Viya. Please call Viya Customer Service at 777-VIYA (8492) if you would like to make adjustments to the plans or services you wish to receive going forward.

During the final phase of Restoration your service might come off and on as we test and certify the line. Billing will not resume until your service is confirmed as functionally optimally end-to-end on the correct plans/packages. Viya will send you a bill in the mail and post to your on-line account with charges resuming the day we certify your service. All plans and pricing will automatically resume as they were before the Hurricanes. There will be no immediate changes to plans or pricing. Please call Viya Customer Service at 777-VIYA (8492) if you would like to make adjustments to the plans or services you wish to receive going forward.

The short answer is yes, once service has been restored to your home or business Viya can add a service to the service(s) you currently have. However, depending on the service, this may take an installation appointment or alternatively could be done very quickly. A customer with a Cable Modem (eMTA box) already in place in their home may easily add Telephone or Internet service to their account with a simple call to the Viya Business Office. Telephone and Internet service both run through the same piece of equipment and can be turned off or on within a matter of hours. Cable on the other hand need to run through a Cable Box. If a Cable TV customer wishes to add Phone/Internet OR alternatively, a Telephone/Internet Customer would like to add cable TV, an appointment with a Viya installer will be required. Charges are applicable for any new service installation. Please note that installation wait times may be delayed due to dedication of resources to restoration through February.

Our efforts are prioritized to restoring all current Internet, Cable and Telephone customers first. We will be making new installation appointments to areas that have working service but there may be a delay in receiving an appointment until we have enough resources available to perform new installations.