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Viya Internet FAQs

WIFI+ FAQs

Viya WiFi+ is not a stand alone product. Instead, it is a companion product that requires Viya Home Internet. Viya WiFi+ provides seamless WiFi coverage throughout your home so that you experience stronger, more consistent coverage.

Viya WiFi+ is only compatible with Viya Home Internet. Please visit https://viyavi.com/home/internet/plans/ to learn more about our Home Internet plans. 

The SuperPod provides superior performance while working together with PowerPods. It features two Ethernet ports and comes with tri-band technology which helps provide faster speeds than the dual-band PowerPod.

WiFi+ can replace your current router, but is flexible enough to also work with your existing router. You need to connect one of the SuperPods by Ethernet to your Viya modem to make it work. If you keep your router, be sure to turn off your WiFi. Don’t forget to turn off your Viya modem WiFi as well.

Single router WiFi systems can give you the speed you need as long as you’re close enough to the router. WiFi extenders or repeaters can improve coverage, but are often complicated, unreliable, and degrade performance. Wifi+ replaces your current router and gives you reliable and consistent WiFi coverage and speed in every room within your home.

The number of pods you need will vary depending on the size and layout of your home, wall material (i.e. concrete vs. drywall) and the number of floors you would like to cover. For best results, please contact us so we can help you determine the correct number of pods customized for your individual needs. . 

Yes! SuperPods work together with your PowerPods to distribute WiFi across your entire home! If you have both SuperPods and PowerPods, make sure the higher performance SuperPod is connected to your modem/router to ensure the fastest, strongest coverage.

Plume Adaptive WiFi puts the intelligence in the cloud, where computing power and memory are virtually limitless. A super-intelligent network is constantly learning and adapting to each user’s patterns of usage and interference to configure what works best in each home. It calculates the best attachment point for each client in the home and maneuvers the clients into those connections. It learns the behavior of individual devices, enabling it to detect viruses and malware. In short, rather than just getting the network connected any old way, it maximizes the performance of the network, and thereby the satisfaction of the users.

MiFi FAQs

  1. Locate the Wi-Fi name (SSID) and Wi-Fi Password on the label inside the back cover of the device. Write these down for use during setup.
  2. Hold the Power key for 3 seconds until all LED indicators illuminate in blue.
  3. Connect your Wi-Fi device to your Mobile Hotspot.
  4. On your computer or other Wi-Fi-Enabled device, search for available Wi-Fi networks and select network name (SSID) located on label on back panel of your mobile hotspot.
  5. From a Windows PC:
    • Left-click Wireless Network Connection on the taskbar to view available networks.
    • Choose the SSID from the list of available networks.
  6. From a Mac computer:
    • Select System Preferences -> Network -> AirPort.
    • Click Advanced to choose SSID from the list of available networks.
    • Choose the SSID from the list of available networks.
  7. From an iOS device:
    • Go to Settings -> Wi-Fi.
    • Choose the SSID from the available networks.
  8. From an Android device:
    • Go to Settings -> Wi-Fi settings.
    • Choose the SSID from the available networks.

Enter password located on label on back panel and click OK.

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
  2. Provide the Wi-Fi network password, if requested.
  3. Open a browser and enter http://mobile.hotspot or http://192.168.0.1 in the address bar. The Mobile Hotspot login screen appears.
  4. Enter the Admin Page administrator password. (Default password: admin).
  5. Select the Save Password checkbox if you wish to bypass the login screen in the future.

Click Login. If you entered the correct password, the Web User Interface screen appears.

  1. Connect your Mobile Hotspot to the PC with USB cable.
  2. Power on your device. The OS detects and recognizes new hardware and finishes the installation automatically. After successful installation, the web connection icon will appear on your desk.
  3. If the system does not launch installation automatically, run the installation program in path of My Computer > Mobile Hotspot.
  4. Double click the icon to open the Admin Page login screen.
  5. Enter the Admin Page administrator password. (Default password: admin).
  6. Select the Save Password checkbox if you wish to bypass the login screen in the future.
  7. Click Login. If you entered the correct password, the Web User Interface screen appears.

 

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
  2. Enter http://mobile.hotspot or http://192.168.0.1 into your computer’s web browser.
  3. Click Settings in the navigation area.
  4. Select the Device Settings tab.
  5. Follow steps under Account Management to update your password.

Click Apply. If everything is entered correctly, the Admin Password Changed dialog appears indicating the password was successfully changed.

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
  2. Enter http://mobile.hotspot or http://192.168.0.1 into your computer’s web browser.
  3. Click Settings in the navigation area.
  4. Select the Wi-Fi Settings tab.
  5. Change the name that appears in the Network Name (SSID) field in the Wi-Fi Settings area.
  6. Select or deselect the Broadcast Network Name (SSID) checkbox to enable or disable broadcasting the hotspot’s Network Name (SSID).

Click Apply in the SSID area. This saves your changes on the Wi-Fi Settings tab of the Settings screen.

  1. Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
  2. Enter http://mobile.hotspot or http://192.168.0.1 into your computer’s web browser.
  3. Click Settings in the navigation area.
  4. Select the Wi-Fi Settings tab.
  5. Change the value that appears in the Password field in the SSID area.
  6. Click Apply in the SSID area. This saves your changes on the Wi-Fi Settings tab of the Settings screen.

Data Usage:

  1. Access the Mobile Internet Admin Page (instructions above).
  2. Click the Information tab.
  3. Click Statistics.

View Total Used Data details. Data usage is approximate only.

WiFi Settings

  1. Turn on the mobile hotspot.
  2. On your computer or other Wi-Fi enabled device, search for available Wi-Fi Networks and select the Network Name (SSID) for your Mobile HotSpot.
  3. Enter the network password.

  1. The Wi-Fi name (SSID) and Wi-Fi Password are located on the label inside the back cover of the device.

    Turn on / off
    Turn on
    1. Press the Power button on the mobile hotspot until all four indicators momentarily flash blue.
    2. The Network and Wi-Fi Indicators will come on one at a time.
    3. When the Network and Wi-Fi Indicators are illuminated in blue, the Wi-Fi connection has been enabled.
    Turn off
    1. Press the Power button on the mobile hotspot until all four indicators momentarily flash blue.
    2. When all four buttons go dark, the Network and Wi-Fi connections have been disabled.
  • Access the Mobile Hotspot Admin Page (see apps & data).
  • Click the SMS tab, then click SMS Settings.
  • View the Center Number.
  • Access the Mobile Hotspot Admin Page.
  • Click the Settings tab.
  • Click Device settings.
  • Under ‘Wi-Fi Performance Settings,’ select one of the following:
      • High performance
      • Economy mode
  • Click Apply.
  • Access the Mobile Hotspot Admin Page.
  • Click the Settings tab.
  • Click Device Settings.
  • Under ‘Wi-Fi Sleep Settings,’ choose a lower Sleep Time setting, then click Apply.
  • Change application sync settings
  • Lower screen brightness and timeout duration
  • Toggle from 4G to 2G
  • Turn off background data
  • Turn off Wi-Fi
  • Uninstall unused apps
  • Update to the latest software

Set device to sleep when unused

Press and then quickly release the Power key to set the screen to sleep mode.

Understand your Speed

Every household is different and everyone has unique ways in which they enjoy using the Internet. Take time and educate yourself on the different speeds we offer and the best one to fit not only your budget, but your lifestyle.

On typical home broadband, upload speeds are considerably less than download speeds, so don’t be alarmed if you see a disparity between the two. Providers give ‘downstream’ data priority as most of us are more concerned with how quickly we can download stuff than how long it takes us to upload files.

The speed at which information is transferred from the internet to your computer. Better download speeds mean you can get photos, music, and video from the internet faster than if you’re using a slow connection. You’ll also be able to watch films and TV shows online with fewer pauses for loading. Typical speeds are advertised by the download number.

The speed at which information is transferred from your computer to the internet. The faster the upload speed, the smoother the online experience you’ll have. Upload speeds also determine how quickly you can send emails, post
photos on social media, or upload videos.

How To Reset Your Viya Internet Modem