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Viya Mobile FAQs

Understanding Viya's Mobile Services

For just $20/mo this plan will allow you to make calls and send texts from the U.S. Virgin Islands. Plan also give you unlimited calling to the U.S. and Puerto Rico plus access to $.35 per minute calling to the majority of the Caribbean. International Calling will be billed monthly for customers on postpaid accounts or funds will draw from available funds on your account for prepaid accounts. Long distance rates can be found at: Long distance rates.

The $20 plan is a local plan only and calls and texts must originate from the Viya network in the USVI.

Know Viya VI Data Plan FAQs

For just $45/mo this plan includes everything in the VI Talk & Text Plan plus unlimited data while in the USVI.

This is a local plan and calls and texts must originate from the Viya network in the USVI. Data usage is also limited to the Viya network in the U.S. Virgin Islands.

  • The data in the VI Data Plan is truly unlimited and will not be subject to throttling at any point during your payment period.
  • Please review Viya’s Fair Usage Policy for further details.

Know Viya Home Abroad Plan FAQs

For just $65/mo you receive the following:

  • Everything in the VI Data Plan PLUS:
  • 20 minutes of call time to the Caribbean FREE and then $.25 per minute (please find Long Distance Rates per country per plan at: Long Distance Rates).
  • Unlimited stateside talk and text: includes calls and texts.
  • 10GB of data per month for use in the Continental United States and Puerto Rico.
  • 5GB of Caribbean Roaming data

The Home Abroad plan will work in 13 Caribbean destinations: BVI, Anguilla, Antigua & Barbuda, Turks & Caicos, St. Kitts and Nevis, Montserrat, Dominica, St. Lucia, Cayman Islands, Jamaica, Barbados, St. Vincent and the Grenadines and Grenada.

Know Viya Travel FAQs

Viya has partnered with other providers to offer you the best coverage when you travel. This means that you will see a different carrier’s name on your handset.  For US or Puerto Rico travel, look for T-Mobile and for Caribbean travel make sure your handset says FLOW.

This means that you handset is not receiving a strong enough signal from one of Viya’s service partners. You may have to manually set up your device to use one of Viya’s service partners’ networks.  You can get the instructions from our stores or click here.

  • Our Home Abroad plan will provide you with all your travel needs, including data and unlimited talk and text.

Know Viya International Travel FAQs

Get the information you need to know before traveling abroad.

We want you to be able to step off the plane and use your phone without costly roaming fees. Here’s how to check whether your phone is ready and if there’ll be any additional costs:

  1. When you get there, you may need to turn on Data Roaming on your device. Check out the User Guide for your device for the exact steps.
  • To call a local number in the country you’re visiting, dial the plus sign + followed by the country code, city code, and number (which can be any number of digits with or without dashes or spaces). If there’s a zero (0) listed before city code, remove the zero.
  • To call back to the U.S., dial +1, the area code, and the number (Example: +1-555-123-4567). The plus sign replaces the need to use an IDD code. (It’s the same to send a text message, too.)
  • You can dial 1-1-2 when traveling internationally for emergency calls. 9-1-1 may also be used in some countries in addition to 1-1-2. If you’re in doubt, check the local directory or other resource for the emergency number in that country.
  • Toll-free numbers like 1-800 or 1-888 can’t be guaranteed to work while abroad. Check into alternate numbers for any you may want to call while traveling.