Viya TV+ FAQs

Viya TV+ is a whole new world of entertainment. A brand new look and feel; the broadest range of HD programming, both at home and on-the-go. Viya TV+ will give you the best in local programming and the most HD channels in the Virgin Islands, all packed into a tiny 4K ready media player.

• More HD content
• Cloud DVR – minimum of 25 Hours now included free in all service packages. (Must have an Internet connection to access)
• TV On-the-Go on our new app – Watch on your mobile phone, computer or tablet.
• Video OnDemand: Choose from an extensive library of movies and shows, including New Releases. Select from FREE content or purchase for price shown. (Must have an Internet connection to access)
• New Channels including BeIN Sports, FidoTV, Law & Crime and Bloomberg Television

No, you do not have to connect the media player to the Internet to watch live TV, but we recommend it to enjoy all of the robust features of Viya TV+ such as Cloud DVR and Video On Demand.

Yes. You can connect the Viya TV+ media player to any 5GHz compatible internet service and you will have access to the full range of features including Cloud DVR.

If your media player is connected to the Internet, the media player is able to communicate back and forth via the internet. We call this 2 Way. Think of it like a 2 way radio.

If your media player is not connected to the Internet, your media player cannot communicate back and forth via the internet. Instead we can only send communication to the media player. We call this 1 Way.

If the remote needs to be replaced because of a manufacturer’s default, then we will happily replace the remote at no charge. If your remote has been lost or damaged due to neglect (this includes your dog chewing the remote or water damage), there is a replacement fee of $5.

Yes. The Harmony Logitech universal remote is compatible with the Viya TV+ media player.

Historically, your recordings were stored on a drive in the DVR with an allotted number of hours recording time. With Cloud DVR, your recordings are stored in an internet database and you have flexibility with recording times. It’s easy to manage your block of recording time. You can delete episodes or entire series any time you like.

Are you a binge watcher? You’ll love that our Cloud DVR feature will crawl the channels to find all the episodes for each season of your favorite series. Please note that the Cloud DVR feature requires Internet.

Whatever you record can be accessed in any room in your home or while you’re on the go through the Viya TV+ mobile app. We recommend using the app on Wi-Fi to avoid exceeding your mobile data allowance.

Because your recordings are stored in the cloud/internet, you will need Internet service so the media player can communicate via the internet.

Rent a movie or event any time! Perfect for those rainy days or to entertain the family. Choose from an extensive library of new releases, movies or past events.

You can only place a VOD order using your remote control on the Viya TV+ Media Player or through the desktop app on a computer or laptop. VOD rentals can however be enjoyed on any Viya media player, desktop computer or mobile device once purchased. An Internet connection is required to access VOD.

Pricing may vary depending on whether the title is a New Releases, In-Theatre Title, Popular Pick, etc. Prices are listed in the Video On Demand menu.

You have around 18 days to begin watching your VOD rental (this may vary depending on if it is a “New Release”, “In Theatre Title”, “Popular Pick”, etc.)