Viya ViFiber FAQs

ViFiber by Viya is the Virgin Islands’ newest delivery of superfast communication signals via optical Fiber (OFC cable) to a home or a business center. ViFiber offers superior speed, higher bandwidth, reliability, and future-readiness

We are consistently making investments to future-proof and ensure that our core network offers the most reliable and resilient options to meet our customers’ growing demands for staying connected. As a result, we are launching our new ViFiber, fiber to the premises internet product which delivers just that.

Viya has had a deep fiber build post the 2017 hurricanes and invested in optimization over the past two years to deliver fiber at the curb which in turn gives us the ability to easily provide fiber services to any premises in the territory.

Over the last two years, as a result of the ongoing pandemic, our teams had the opportunity to see the full capabilities and stress-test the core network, especially in the advent of work from home and online school. The results indicated that the network readily and reliably delivers supporting supports the increased demands. This has given our Technical and Operations teams the confidence to execute speed increases for all, at this time -a first for the Virgin Islands.

No. There are no steps required from customers as all existing customers have been included in this free upgrade.

ViFiber will allow us to offer you a myriad of new services which will run seamlessly with ViFiber speeds. Please ensure that you have opted in to be in the know first about the new bundles that will bring MORE value and convenience.

All existing internet customers have been upgraded to a minimum of 3X the original speed tier at no additional charge. You will see the new description and speed on your bill, but you will pay the same amount each month that you have been paying. There is no additional charge for this upgrade.

No. Your new speed is permanent and will not expire.

With your upgrade you will now get minimum three times the speed, which means that your internet experience will be better than ever before for the same rate that you are paying now. You will be able to work from home, browse, video chat, download files, game, and stream content online faster than the speed you initially signed up for – all at no additional cost to you!

The only change you will see on your bill will be the new ViFiber plan description and speed. Your monthly internet cost will not change. You will pay the same amount each month that you have been paying. This is just our way of saying “we know you have a choice, and we’d like to thank you for your business”.

Our internet speeds have been designed to meet the growing needs of our customers and their families especially in a more connected world. We have upgraded your speed to give you a better online experience. Now, you will be able to work from home reliably and simultaneously, browse, video chat, download files, game, and stream content online faster than the speed you initially signed up for – all at no additional charge. We invite you try it out. We are confident that you will like it so much you won’t want to change.

As an exisiting customer, you have been automatically upgraded to the new speed packages.

See below for Consumer/ Non-business Plans

Everyone gets a free upgrade, but it depends on what your current speed is to determine what the new one will be.  For instance, if you currently have 8 mbs, you will get upgraded to 25 mps.  If you have 25 mbs, you will go up to 75 mbs, and if you have 50 mbs, you will go up to 150 mbs. 

The upgrade took place on 11/4/22. All customers were upgraded to ViFiber speeds.