NEW, Viya 1Gig Internet Speed

Service update

St. Thomas, St. John, and St. Croix, USVI – April 22, 2021

On Wednesday, April 21, 2021, one of Viya’s fiber optic cables on St. Croix was cut when a landowner was drilling holes along the property line and utility easement of the roadway. This incident highlights the criticality of a Call Before You Dig Notification Center. Had the landowner notified the Virgin Islands Department of Public Works (DPW) of its activities, Viya would have had the opportunity to indicate the presence of its cable and this incident could have been avoided.

Viya believes in collaborating with DPW and other stakeholders to proceed with all due haste to establish the Notification Center so that the community may avoid future incidents and better serve Virgin Island residents.

Viya thanks its customers for their patience during this avoidable service interruption, which affected thousands of subscribers. To reduce further inconvenience to our customers, we will automatically issue out-of-service credits to affected customers on their next month’s bill.

The network is now fully restored. If, however, customers in the previously affected areas still do not have connectivity, our team is happy to help you at (340) 777-Viya (8492).